| URL | Description | Vendor Name | Comments | Date |
| BMC Service Automation - Software | BMC Service Automation automates repetitive, manual tasks (such as provisioning, patching and compliance) to reduce the margin for error and allow IT to get things done more quickly. It also makes compliance standards and policies actionable. | BMC | This is primarily a Service Transition (Build and Deploy) and Operations (Incident and Problem Management) tooling. | January 26, 2009 |
| Service Now - Software as a Service - On demand IT Service Management | On Demand IT Service Management. Combining ITIL v3 guidelines with Web 2.0 technology, they offer Software as a Service | Service Now | On demand end-to-end ITIL alignment tooling. New tooling with new technology. No legacy coding and backward compatibility issues. Controls task coordination, delivery plans, and asset documentation. | January 26, 2009 |
| Old Remedy - bought by BMC | Remedy ticketing system - software. Implemented by many to automate Service Desk functions. | BMC | This tooling requires a team to customize and maintain it. It has been through several incarnations, the current web site wording still refers to ITIL v2 terms. Expect legacy and backward compatibility issues. | January 26, 2009 |
| ITIL Process Map Vendor | The ITIL Process Map V3 is a reference process model compatible with the new ITIL Version 3, designed to support your ITIL and ISO 20000 initiatives. | IT Process Maps | These guys took the ITIL process maps right out of the ITIL V3 Guide Books and turn it into VISO, Aris, Corell and QMap files. You can buy them and then customize for your personal use. | January 26, 2009 |
