Summary
• Field proven ITIL practitioner with comprehensive experience in successfully delivering large IT infrastructure and enterprise application projects for Fortune 500 clients.
• Highly expereienced consultant with unique skill set which leverages ITIL practitioner experience and ITIL automation design and deployment experience using BMC, Remedy ARS and HP Service Manager product suites for Incident management, Change management, Configuration Management, Request Management, SLA Management, and Problem Management.
• Results-oriented University of Texas MBA who integrates leadership, strategy, technology, and operations skills for implementing large programs.
• Proficient in capital budgeting, planning communications and conducting formal presentations to all levels of the organization during project lifecycle. Strengths include:
• Solution-driven technology professional with 15+ years of Information Security, IT Service management and IT Audit including 5+ years of increasingly responsible management experience.
• Specialties: Outstanding experience and knowledge in the following matters: Information Security Management, IT Service Management (ITIL), Business Continuity Management, Data protection & privacy, IT Audit, Information Security, Business Continuity, Privacy & Data Protection, IT SLA Management, IT Audit, ITIL, IT Project Management., Security Policy Creation & Enforcement.
• IT Service Management: Well-versed on IT Service Management and IT Governance.
• Working with customers at the CEO, CIO and CSO levels to implement broad-based change initiatives based on industry methodologies / frameworks (e.g. ITIL/ISO20000, 27001) and regulatory demands, like Sarbanes-Oxley (COBIT).
