ITSM - IT Service Management. IT is a discipline for managing information technology (IT) systems, philosophically centered on the customer's perspective of IT's contribution to the business.
OGC - Office of Government of Commerce, UK. This is the OGC Official ITIL Overview. OGC in an independent office of HM Treasury, part of the British Government. Click here to read the charter of OGC.
itSMFi: itSMF International. The itSMF® is an independent forum for IT Service Management professionals worldwide. This not-for-profit organization is a prominent player in the on-going development and promotion of IT Service Management "best practice", standards and qualifications and has been since 1991, when the UK Chapter started as the foundation Chapter.
itSMFUSA: IT Service Management Forum USA. itSMF USA is the United States chapter of the ITSMF international organization which has over 40 chapters. Based on the ITIL framework which was developed in the 1980s, IT Service Management has expanded to support and promote other Service Management frameworks such as ISO20000, COBIT, BS17799, PRINCE2, Six Sigma and many others.