PGSI ITIL On Site Training and Workshop
| By request, Point Guard Solutions provides: | Cost |
| On Site ITIL Workshop: all day session to brain storm ITIL improvement strategy alternatives specific to your unique environment, goals, and constraints. | Free + Travel Expenses + ITIL reference materials if desired. |
| On Site Training: goal is to train and/or certify as many of your team as cost efficiently as possible. Your team will not be required to travel thus saving travel expenses | $1500/day + Travel Expenses + Course Materials (~$200/student) + Testing Fees (If desired) |
Our ITIL v3 Trainers are experienced IT Professionals who have gained their accreditation to teach ITIL principles and administer exams.
Most requested On Site Training is ITIL v3 Foundation, which:
- Provides a practical understanding of ITIL version 3 key concepts, principles, processes, and functions
- Prepares students to pass the ITIL Foundation exam
Duration - 3 days
Level - Introductory
Prerequisites - None
Class Size - Up to 16 students
Examination - Includes the exam leading to the Foundation Certificate in IT Service Management (40 questions, multiple-choice)
Course materials
- Student workbook including classroom presentation, sample exams, and glossary
Course Content:
- Introduction to IT Service Management
- Definition of Service and Service Management
- The Service Lifecycle
- Main Goals and value of ITIL lifecycle phase:
- Service Strategy
- Service Design
- Service Transition
- Service Operations
- Service Improvement
- Key Principles and models of ITSM
- Types of service providers
- Five major aspects of Service Design
- Service V model
- Continual Service Improvement model
- Processes and Functions
- Characteristics of a process
- Objectives, business value, basic concepts, roles and interfaces of:
- Service Portfolio Management
- Service Level Management
- Incident Management
- Change Management
- Objectives and basic concepts of:
- Demand Management
- Financial Management
- Service Catalogue Management
- Availability Management
- Capacity Management
- Supplier Management
- Information Security Management
- IT Service Continuity Management
- Service Asset and Configuration Management
- Release and Deployment Management
- Event Management
- Problem Management
- Request Fulfilment
- Access Management
- The 7-step improvement process
- Overview of the functions: Service Desk
- Application Management,
- Operations Management
- Technical Management
- Organization structure and key roles
- Technology and Architecture