Welcome to Point Guard Solutions

We are IT Metrics and IT Process Optimization Experts.  We help our clients deliver cost and efficiency optimization initiatives guided by best practices metrics such as ITIL, Cobit, and Six Sigma.  Click here to see what we can do to systematically improve your IT Service Delivery.  If you need our services, call us.  Otherwise we invite you to peruse our site and especially our ITIL Metrics Blog

Welcome to Point Guard Solutions, we look forward to working with you in the days to come.

View More

Point Guard Solutions Blog

There are 5 ITIL Lifecycle Phases as prescribed in ITIL v3: Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement.These lifecycles define what IT has to do to deliver value to the business and/or customers. ITIL v3 advises you to change your IT organizational functions and processes in this manner to deliver IT services and value to your custom...


ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.

IT Infrastructure Library® is a Registered Trademark of the Central Computer and Telecommunications Agency...


ITSM - IT Service Management. IT is a discipline for managing information technology (IT) systems, philosophically centered on the customer's perspective of IT's contribution to the business.

OGC - Office of Government of Commerce, UK. This is the OGC Official ITIL Overview. OGC in an independent office of HM Treasury, part of the British Government. Click here to read the charter of OGC.

itSMFi: itSMF International. The itSMF® is an independent forum for IT Service Management professionals worldwide. This not-for-profit organization is a prominent player in the on-going development and promotion...