MEASURABLE IT SERVICE IMPROVEMENT
How to improve delivery times without adding resources or increasing cost? How to reduce incidents? How to reduce negative impact to the environment when change is demanded? Where to start to gain the most impact and achieve grassroots support?
These are the questions that we answer for our customers. Concisely and Decisively. We enable our customers to automatically collect the metrics AND interpret the results to guide them to deliver improvements to run IT faster, cheaper, better.
Point Guard Solutions provide the following consulting services:
- Build Custom IT Metrics Reporting Portal
- Assess IT process maturity and reporting capabilities
- Design and Execute Service Improvement Roadmap
- Optimize and Automate IT Service Management Processes
- Conduct On Site Training and Workshops
Process Maturity Checklist:
- DEFINE: Are services, functions, and processes defined? Are roles and responsibilities, input and output artifacts clearly defined? Have the definition of failure and success been defined?
- MEASURE: Can measurement data be accurately and quickly collected?
- CONTROL: Are all requests, changes, and deliverables logged? Will the data pass audit?
- MANAGE: Can executives manage by metrics? Is the data relevant, accurate, and timely?
- IMPROVE: Are continual service improvement processes implemented in each functional area? Are the improvement initiatives guided by metrics and are the deliverables measurable? Does the improvement processes include regular communications to peers and clients?
How optimized are your IT Service Management Processes? For a confidential assessment, email: greg@pointguardsolutions.com or call us at: 919-368-5585.
HAVE A QUESTION? WANT TO KNOW WHAT YOUR PEERS ARE DOING WITH ITIL?
Give us a call. We would be more than happy to answer your questions. We can put you in touch with others that have gone through ITIL initiatives with us. Point Guard Solutions provides field proven experts to help organizations like yours optimize IT management processes to quickly improve their IT metrics: generating hard dollar savings, reducing noise, and improving stability and robustness in their IT environment. MEASURE. MANAGE. IMPROVE.