ITIL v3 is all about providing IT Service Value.
However, the business customers do not receive and therefore cannot measure the value of IT services until the service is live in production.

Of the 5 Lifecycle Phases, Service Operations is the one chartered to deliver and manage the IT service to the customer.

How transparent are your Service Operations processes? How well can they be measured and therefore proven to deliver value to the business customers?

Up Next - What are the symptoms of Operations maturity and transparency? What are the metrics?

Tags: IT transparency, ITILv3, Service Operations

This entry was posted on Thursday, February 26th, 2009 at 12:44 pm and is filed under ITIL Metrics for Business Process Optimization. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.