This slide shows how the 5 ITILv3 Lifecycle phases (Strategy, Design, Transition, Operations, and Improvement) interacts with customers. Customers perceives value when service is in Operations.

This entry was posted on Thursday, February 26th, 2009 at 12:45 pm and is filed under ITIL Metrics for Business Process Optimization. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.