Point Guard Solutions - ITIL v3 Process Maturity Assessment Services:
Our assessment is typically a 30 day professional services engagement. At the end of 30 days, we will deliver to you an accurate assessment of process maturity and tools usage. In addition, we will offer recommended goals and a timeline for delivery that provide a step-by-step roadmap with monthly deliverables for improvement.
What do you gain from the assessment?
- A scorecard of how mature IT management processes are according to ITIL.
- A recommended roadmap of what your organization can do to quickly optimize processes and improve IT metrics. PGSI 12-month continual service improvement roadmap includes recommendations for implementation approach, communication methods, monthly deliverables, resource requirements, timeline, and a step-by-step guide.
- Top 10 ROI Improvements Recommendations - Initiatives that can be implemented to quickly improve incident, problem, change, release, availability, and capacity management metrics.
How defined, measurable, and optimized are your processes in the following ITIL v3 areas?
- Service Strategy - Build highly competitive, but cost effective, IT Service Portfolio.
- Service Design - Design standard IT services that can be used immediately to support business activities efficiently and cost effectively. Simplify and standardize IT services. Ensure that all IT services, its costs, and service levels are documented in the Service Catalog. This will allow the Business to make informed decisions and allocate IT funding appropriately.
- Service Transition - Build and Deploy IT services quickly, cost effectively, transparently. Manage changes to IT assets throughout its life cycle. Knowledge Management.
- Service Operations - Operate and maintain IT services. Resolve incidents quickly and manage problems proactively.
- Service Improvement - Define, Collect, and Present IT metrics to drive continual IT Service Improvement initiatives.
What can you do to improve your IT service delivery metrics? Sample PGSI 30Day Assessment Deliverables:
The deliverables are:
- High Level Documentation of existing organizational functions, processes, and tools in managing the ITSM areas of: Strategy, Design, Transition, Operations, and Continual Improvement.
- Gap Analysis of current skill sets, organizational function, implemented processes, technology usage, and communication flow.
- Recommended tactical and strategic roadmap for improving organizational functions, processes, technology usage, metrics reporting, and communication flow.
- Recommended strategy and implementation roadmap for ITSM metrics reporting.
- Recommended initiatives to increase resiliency and performance of the IT infrastructure based on data gathered during the assessment.
- Recommended approach to establish Service Catalog, including SLA/SLM models and processes.
- Recommended approaches for establishing best practices in end-to-end Asset Life Cycle Management.
- Skill set assessment to achieve goals according to proposed roadmap. Recommended organizational model.
- Written proposal for the execution of the tactical and strategic roadmap to include tooling, costs, timelines, milestones, training, and staffing requirements required after implementation. Recommended metrics to measure success included.
In the following ITILv3 service areas:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Service Improvement